The graphics device the app was using is no longer available.
It appears when you restart a driver, change graphics device, or crash while playing a game.
Please check the display history for the event and the additional reason for removal indicated in the message.
If it is checked and resolved from above, you do not need to proceed to the next step.
It appears when you restart a driver, change graphics device, or crash while playing a game.
Difficulty Easy · Estimated time 5 minutes
Check points: Record the error code, when it occurred, and any recent changes.
The graphics device the app was using is no longer available.
Difficulty Moderate · Estimated time 10~30 minutes
Check points: Check if the HUNG or RESET reasons displayed together are repeated.
If you are experiencing “game crashing” symptoms, possible causes include game file or driver issues, overlays, or background app conflicts. Check error messages, game files, graphics drivers, overlays and hardware stability in that order.
Among gaming issues, the “black screen reboot while gaming” symptom may be related to GPU driver or power issues, or graphics card overheating. Check error messages, game files, graphics drivers, overlays and hardware stability in that order.
Content review date: 2026-10-07