Windows attempted to repair an unresponsive graphics device but was unable to do so.
The screen freezes during a game or a blue screen occurs while playing a video.
Check the graphics .sys file name and GPU temperature in the error screen.
If it is checked and resolved from above, you do not need to proceed to the next step.
The screen freezes during a game or a blue screen occurs while playing a video.
Difficulty Easy · Estimated time 5 minutes
Check points: Record the error code, when it occurred, and any recent changes.
Windows attempted to repair an unresponsive graphics device but was unable to do so.
Difficulty Moderate · Estimated time 10~30 minutes
Check points: Record whether it is stable only when the load is lowered to distinguish between power/heating and driver issues.
Among Windows problems, “blue screen” symptoms may be related to driver or hardware errors, or memory/storage problems. Record the stop code and when it occurred, then narrow down the cause by recent changes, RAM/storage, and system files.
Among boot problems, the “powers on but does not boot” symptom may be related to boot file corruption or storage device issues. Distinguish between the POST stage and the Windows startup stage, then check in that order: external device, boot settings, and recovery environment.
Content review date: 2026-10-07