What should I check first if I see PIN not available symptoms?

First, proceed with the ‘Restart PC and check network status’ step. Rule out temporary Windows Hello status and online account sync issues. We recommend that you avoid changing multiple settings at once and check to see if your symptoms change after each step.

How do I check for a possible cause ‘TPM/Windows Hello data problem’?

If there is no change in the first step, compare in order until ‘Use a different login option’. If symptoms disappear immediately after certain actions or the conditions for their occurrence change, this can be an important clue in narrowing down the cause.

Windows Hello PIN not available error message: When do I need a professional check?

Even if you follow the above solution steps in order, if the PIN cannot be used symptom recurs, or hardware abnormality signals such as burning smell, abnormal noise, overheating, or failure to recognize parts appear together, we recommend backing up important data and having a professional inspection.

PC FIX

Computer Troubleshooting Guide

Windows

An error message appears saying that Windows Hello PIN cannot be used.

If “PIN cannot be used” repeats, it is better to narrow it down to TPM/Windows Hello data issues or authentication configuration errors after update rather than changing multiple settings all at once. Please check separately the login method such as PIN/password, network, and user profile.

Solving Order
We've organized the methods starting with the simplest and least expensive ones. Please check the solutions one by one, starting from the top.

Do you have these symptoms?

PIN not available
something happened pin unavailable
windows pin error

main causes

TPM/Windows Hello data issue
Authentication configuration error after update

How to solve

Please check them in order from the top. If the issue is resolved, you do not need to proceed to the next step.

Restart your PC and check network status

Rule out temporary Windows Hello status and online account sync issues.

Difficulty Easy time 5 minutes cost 0 won

1At the login screen, select Power → Restart.
2If you have a Microsoft account, check your Internet connection.
3If you have another sign-in option, such as a password instead of a PIN, try it.

confirmation point

After these steps, see if the “PIN not available” symptom decreases or disappears. If there is no change, check for possible TPM/Windows Hello data problems in the next step.

Use different sign-in options

You can separate PIN issues from account password issues.

Difficulty Easy time 5-10 minutes cost 0 won

1Select a sign-in option.
2Sign in with your account password or another supported method instead of your PIN.
3After logging in, reset your PIN.

Check the same symptom in safe mode

Safe mode loads only a minimal number of drivers and services, which is helpful in narrowing down the cause.

Difficulty Moderate time 10-20 minutes cost 0 won

1Go to Settings → System → Recovery → Advanced startup.
2After restarting, select Troubleshoot → Advanced options → Startup Settings → Restart.
3See if the issue reproduces in safe mode.

confirmation point

In safe mode, if normal, third-party drivers, services, and startup programs are suspected first.

Check if your user profile is corrupted

If the issue occurs only with a temporary profile or with a specific account, it may be a problem with the profile itself.

Difficulty Moderate time 20~60 minutes cost 0 won

1If you have another administrator account, log in.
2Create a new user account to see if the issue reproduces.
3Back up important files of the existing profile and then proceed with recovery.

Revert recent changes

If the problem started immediately after installing an update, driver, or new program, a recent change may be the cause.

Difficulty Moderate time 10~30 minutes cost 0 won

1Find out when the problem first started.
2If there are any programs, drivers, or updates that were installed just before, uninstall or roll them back one by one.
3Reboot every time you make a change and check for symptoms.

Frequently Asked Questions

We've put together a list of things we frequently check regarding this issue.

Related issues

If the symptoms do not match exactly, please check the issue below.

Windows

Unable to sign in to your Windows account

If you are seeing the “Windows won’t log in” symptom, possible causes include account authentication issues or a corrupted user profile. Please check separately the login method such as PIN/password, network, and user profile.

View solutions →

Windows

User profile is corrupted and settings disappear after logging in

If “temporary profile” is recurring, it is better to narrow it down to user profile registry or file corruption or disk errors rather than changing multiple settings all at once. Please check separately the login method such as PIN/password, network, and user profile.

View solutions →

Windows

Windows update installation fails

If the current symptom is close to “Windows update failure,” first check for insufficient storage space or damage to update components. Reboot and check storage space first, then proceed to restore updated components and system files.

View solutions →

Windows

Problems causing Windows activation errors

Among Windows problems, the “Windows not activated” symptom may be related to license type or hardware change, or Microsoft account/server issues. Avoid unnecessary resets by distinguishing between app recovery/reinstallation and Windows system problems.

View solutions →

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