How do I check the cause candidate ‘device driver power status’?

If there is no change in the first step, compare in order through ‘Check Windows power and lid operation settings.’ If symptoms disappear immediately after certain actions or the conditions for their occurrence change, this can be an important clue in narrowing down the cause.

Computer Won't Wake from Sleep: When Do I Need Professional Checkup?

Even if you follow the above solution steps in order, if the problem of not waking up from sleep mode recurs or hardware abnormality signals such as a burning smell, abnormal noise, overheating, or failure to recognize parts appear, we recommend backing up important data and having a professional inspection.

PC FIX

Computer Troubleshooting Guide

Power

PC does not wake from sleep

Q: What should I check first if I see symptoms of not waking up from sleep mode?

First, proceed with the ‘Completely restart your PC and disconnect peripheral devices.’ You can check whether USB or docking devices are interfering with entering or returning to sleep. We recommend that you avoid changing multiple settings at once and check to see if your symptoms change after each step.

If the current symptom is close to “not waking up from sleep mode,” first check the device driver power status and BIOS/chipset. Check at which stage it fails during sleep entry and exit, and check the driver, power policy, and BIOS in that order.

Solving Order
We've organized the methods starting with the simplest and least expensive ones. Please check the solutions one by one, starting from the top.

Do you have these symptoms?

Doesn't wake up from sleep mode
Stuck after sleeping
Even when I press the keyboard, the screen does not come up.

main causes

Device driver power state
BIOS·Chipset
USB/graphics device

How to solve

Please check them in order from the top. If the issue is resolved, you do not need to proceed to the next step.

Restart your PC completely and try unplugging peripherals.

You can check whether USB or docking devices are interfering with entering or returning to sleep.

Difficulty Easy time 5-10 minutes cost 0 won

1Restart your PC.
2Disconnect external storage devices, docks, and unnecessary USB.
3Try waking up again after saving sleep.

confirmation point

After these steps, see if the “Won’t wake up from sleep mode” symptom decreases or disappears. If there is no change, also check the possible device driver power status in the next step.

Check Windows power and lid behavior settings

Sleep, hibernate, and lid close actions may have been set differently than intended.

Difficulty Easy time 5-10 minutes cost 0 won

1Open Settings or Control Panel Power Options.
2Check the sleep time and power button/lid operation.
3Test again after making changes.

Update graphics, chipset, and network drivers

Wakeup relies on multiple device power state transitions.

Difficulty Moderate time 20~40 minutes cost 0 won

1Check the chipset, graphics, and network drivers on the PC manufacturer's site.
2Also applies Windows updates.
3Repeat the sleep/wake-up test after the update.

Check the device's wake permissions and Wake Timer

The issue of waking up alone may be due to a network, USB device, or scheduled task.

Difficulty Moderate time 10-20 minutes cost 0 won

1Check wake permissions for network, mouse, and keyboard in Device Manager.
2Check Wake Timer in Power Options.
3If necessary, check the cause of the last wake with powercfg /lastwake.

Check BIOS and manufacturer power saving updates

Power saving implementation is greatly influenced by the BIOS and firmware of each PC model.

Difficulty Advanced time 20~40 minutes cost 0 won

1Check for manufacturer BIOS updates.
2Check the support documentation for any known issues with Power Saving/Modern Standby for your model.

Frequently Asked Questions

We've put together a list of things we frequently check regarding this issue.

Related issues

If the symptoms do not match exactly, please check the issue below.

Power

PC wakes from sleep on its own

If the current symptom is closer to “the computer turns on alone,” first check whether scheduled tasks, wake timer, network, or USB devices are woken up. Check at which stage it fails during sleep entry and exit, and check the driver, power policy, and BIOS in that order.

View solutions →

Power

Hibernate disappeared from Windows Power Menu

Among power issues, the “No Hibernate” symptom may be related to feature disabling, power policy, or differences in Modern Standby support. Check at which stage it fails during sleep entry and exit, and check the driver, power policy, and BIOS in that order.

View solutions →

Display

Monitor has no display after waking from sleep

When troubleshooting the problem of the monitor not displaying after waking up from sleep mode, it is important to rule out the causes one at a time. Based on the “no screen after power saving” symptom, check the graphics driver power management and monitor handshake before proceeding to the next step. Check at which stage it fails during sleep entry and exit, and check the driver, power policy, and BIOS in that order.

View solutions →

Laptop

The problem is that the laptop does not enter sleep mode even when the lid is closed.

This guide is designed to classify the power option cover operation settings and sensor/manufacturer utility items in a safe order in the “laptop won’t sleep even when closed” situation. Check at which stage it fails during sleep entry and exit, and check the driver, power policy, and BIOS in that order.

View solutions →

Look for other symptoms too

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