Windows Update

0x8024402C Update proxy/name resolution error

error meaning

Resolving the name of the update server or proxy may fail.

Frequently Occurring Situations

Verification fails after changing corporate network or proxy settings.

First thing to check

Check your Windows proxy settings and whether you're using an organization update server.

main causes

  • Invalid proxy address
  • DNS issues
  • Management server settings

Step-by-step solution

If it is checked and resolved from above, you do not need to proceed to the next step.

1. Check occurrence conditions

Verification fails after changing corporate network or proxy settings.

Difficulty Easy · Estimated time 5 minutes

  1. Check your Windows proxy settings and whether you're using an organization update server.

Check points: Record the error code, when it occurred, and any recent changes.

2. Procedure for troubleshooting update proxy/name resolution errors

Resolving the name of the update server or proxy may fail.

Difficulty Moderate · Estimated time 10~30 minutes

  1. On a personal PC, check whether an unnecessary manual proxy is configured.
  2. For company PCs, ask your administrator to confirm the names of WSUS and proxy addresses.

Check points: Make sure the update server name is resolved and the search is complete.

Frequently Asked Questions

Related PC FIX Issues

official reference document

Content review date: 2026-10-07

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