The device cannot start because its configuration information is incomplete or corrupted.
After uninstalling the device-related programs, the device will disappear.
Check the history of installing and uninstalling device-related programs.
If it is checked and resolved from above, you do not need to proceed to the next step.
After uninstalling the device-related programs, the device will disappear.
Difficulty Easy · Estimated time 5 minutes
Check points: Record the error code, when it occurred, and any recent changes.
The device cannot start because its configuration information is incomplete or corrupted.
Difficulty Moderate · Estimated time 10~30 minutes
Check points: Check whether the device status and associated program functions have been restored.
When troubleshooting USB devices not being recognized, it's important to rule out the causes one at a time. Based on the “USB not recognized” symptom, check the port/cable problem and USB driver, then proceed to the next step. Cross-test devices, cables, and USB ports and check for power management and driver issues.
If you are experiencing the “screen suddenly goes black” symptoms, possible causes include a graphics driver crash or display output change. First check if Windows is running, then check the output mode and graphics driver in that order.
Content review date: 2026-10-07