The graphics device failed while processing a command sent by the app.
It quits during certain game scenes or at high graphics options.
Record the game version, graphics driver version, and the scene that occurred.
If it is checked and resolved from above, you do not need to proceed to the next step.
It quits during certain game scenes or at high graphics options.
Difficulty Easy · Estimated time 5 minutes
Check points: Record the error code, when it occurred, and any recent changes.
The graphics device failed while processing a command sent by the app.
Difficulty Moderate · Estimated time 10~30 minutes
Check points: Compare the behavior in other games to see if it recurs in the same scene.
If you are experiencing “game crashing” symptoms, possible causes include game file or driver issues, overlays, or background app conflicts. Check error messages, game files, graphics drivers, overlays and hardware stability in that order.
Among gaming issues, the “black screen reboot while gaming” symptom may be related to GPU driver or power issues, or graphics card overheating. Check error messages, game files, graphics drivers, overlays and hardware stability in that order.
Content review date: 2026-10-07