Kernel code accessed an invalid memory address at an impermissible run level.
It stops after installing the network/audio driver or when the load is high.
Record the driver file name in the error screen and any recent driver changes.
If it is checked and resolved from above, you do not need to proceed to the next step.
It stops after installing the network/audio driver or when the load is high.
Difficulty Easy · Estimated time 5 minutes
Check points: Record the error code, when it occurred, and any recent changes.
Kernel code accessed an invalid memory address at an impermissible run level.
Difficulty Moderate · Estimated time 10~30 minutes
Check points: Check to see if it recurs when you use the device.
Among Windows problems, “blue screen” symptoms may be related to driver or hardware errors, or memory/storage problems. Record the stop code and when it occurred, then narrow down the cause by recent changes, RAM/storage, and system files.
Among boot problems, the “powers on but does not boot” symptom may be related to boot file corruption or storage device issues. Distinguish between the POST stage and the Windows startup stage, then check in that order: external device, boot settings, and recovery environment.
Content review date: 2026-10-07