There was a problem handling the NTFS file system or its related driver.
Freezes while copying files, using disk, or booting.
Back up important files first and check the disk status.
If it is checked and resolved from above, you do not need to proceed to the next step.
Freezes while copying files, using disk, or booting.
Difficulty Easy · Estimated time 5 minutes
Check points: Record the error code, when it occurred, and any recent changes.
There was a problem handling the NTFS file system or its related driver.
Difficulty Moderate · Estimated time 10~30 minutes
Check points: Check your inspection report and SMART status. If there are physical errors, do not repeat the file system repair.
Among Windows problems, “blue screen” symptoms may be related to driver or hardware errors, or memory/storage problems. Record the stop code and when it occurred, then narrow down the cause by recent changes, RAM/storage, and system files.
Among boot problems, the “powers on but does not boot” symptom may be related to boot file corruption or storage device issues. Distinguish between the POST stage and the Windows startup stage, then check in that order: external device, boot settings, and recovery environment.
Content review date: 2026-10-07