An unexpected exception occurred while processing the kernel memory store.
Disk access is interrupted after heavy operations or sleep recovery.
Check if disk/storage errors occurred together in Event Viewer.
If it is checked and resolved from above, you do not need to proceed to the next step.
Disk access is interrupted after heavy operations or sleep recovery.
Difficulty Easy · Estimated time 5 minutes
Check points: Record the error code, when it occurred, and any recent changes.
An unexpected exception occurred while processing the kernel memory store.
Difficulty Moderate · Estimated time 10~30 minutes
Check points: Compare the disk error event and blue screen occurrence time to see if they match.
Among Windows problems, “blue screen” symptoms may be related to driver or hardware errors, or memory/storage problems. Record the stop code and when it occurred, then narrow down the cause by recent changes, RAM/storage, and system files.
Among boot problems, the “powers on but does not boot” symptom may be related to boot file corruption or storage device issues. Distinguish between the POST stage and the Windows startup stage, then check in that order: external device, boot settings, and recovery environment.
Content review date: 2026-10-07