The device or driver does not support the requested graphics feature.
A graphics API or feature level error appears when launching a new game.
Compare the game's minimum required GPU/feature level with dxdiag information.
If it is checked and resolved from above, you do not need to proceed to the next step.
A graphics API or feature level error appears when launching a new game.
Difficulty Easy · Estimated time 5 minutes
Check points: Record the error code, when it occurred, and any recent changes.
The device or driver does not support the requested graphics feature.
Difficulty Moderate · Estimated time 10~30 minutes
Check points: Make sure the feature level you need is supported by your physical GPU.
If you are experiencing “game crashing” symptoms, possible causes include game file or driver issues, overlays, or background app conflicts. Check error messages, game files, graphics drivers, overlays and hardware stability in that order.
Among gaming issues, the “black screen reboot while gaming” symptom may be related to GPU driver or power issues, or graphics card overheating. Check error messages, game files, graphics drivers, overlays and hardware stability in that order.
Content review date: 2026-10-07