Your browser was unable to translate the server name to an IP address.
Connecting to the domain fails, but other addresses open.
Check if your address Ottawa is a domain that requires an on-premises VPN.
If it is checked and resolved from above, you do not need to proceed to the next step.
Connecting to the domain fails, but other addresses open.
Difficulty Easy · Estimated time 5 minutes
Check points: Record the error code, when it occurred, and any recent changes.
Your browser was unable to translate the server name to an IP address.
Difficulty Moderate · Estimated time 10~30 minutes
Check points: Check if the same domain is resolved properly on the required network.
When troubleshooting a computer that suddenly fails to connect to the Internet, it is important to rule out the causes one at a time. Based on the “No Internet” symptom, check the router/modem or ISP problem and the network adapter/IP/DNS settings, then proceed to the next step. Compare with other devices and wired connections to narrow down where the problem occurs: PC, router, or ISP.
Among Internet problems, the “Wi-Fi connected but no Internet” symptom may be related to the router’s Internet line or DHCP/DNS problems. Check the wireless adapter status, saved profiles, router/signal quality, and driver in order.
Content review date: 2026-10-07